Q1. WHAT ARE THE FIRST STEPS TO GET MY PETS REGISTERED WITH PPLPR?


A1.SET UP AN ACCOUNT WITH PPLPR


      a. http://www.petpawsitive.ca/dog-vacation-services-.html >> BOTTOM OF THE PAGE  "SET UP ACCOUNT" BUTTON. 

           - COMPLETE INFO REQUIRED, HIT SUBMIT - EXIT OUT OF THE AUTOMATIC LOGIN PAGE

           - GO BACK TO WEBSITE - SELECT "LOGIN INTO MY ACCOUNT" BUTTON

           - EMAIL ADDRESS IS USER ID & PASSWORD IS WHAT YOU SET IT UP AS 

           - ALL TABS ARE ON THE LEFT HAND SIDE OF THE SCREEN

           - PETS TAB - COMPLETE YOUR PETS PROFILE

           - DOGS - SERVICE TAB - SELECT "1 DOG 4HR SOCIAL ASSESSMENT"

                         - IN TEXT FIELD BELOW TYPE IN THE DAY AND TIME YOU WANT TO DROP OFF YOUR PUP 

           - CATS - SERVICE TAB - SELECT LUXURY KITTY SUITE 

                        - TEXT FIELD TYPE IN THE DATES YOU REQUIRE WITH DROP OFF AND PICK UP TIMES


           - ALL CLIENTS WILL RECEIVE AN EMAIL IN RESPONSE TO THEIR SERVICE REQUEST WITH THE STATUS OF THEIR                       REQUEST WHICH IS EITHER CONFIRMATION, PENDING OR DECLINED,

             DEPENDING ON THE CIRCUMSTANCES SO PLEASE ADD 

             INFO@PETPAWSITIVE.CA TO YOUR CONTACTS SO OUR RESPONSES

             DON'T GO TO YOUR SPAM FOLDER. 


           ***ONCE WE RECEIVE YOUR REQUEST WE ALWAYS CALL YOUR VET TO

               CONFIRM ALL VACCINES ARE UP TO DATE AND IF YOUR PET IS

               OLDER THAN 6 MONTHS OLD WE DO REQUIRE THEM TO BE

               SPAYED OR NEUTERED*******


Q2. WHAT VACCINES ARE REQUIRED FOR MY CAT AND DOG?


       A2. DOGS - DHPP (Distemper, Hepatitis,Parvo, Parainfluenza), Rabies & Bordetella 


             CATS  - FVRCP, Rabies, Feline Leukemia (Outdoor Cats)


Q3. WHAT IS A SOCIAL ASSESSMENT AND HOW DOES IT WORK?


       A3. PPLPR'S 4 HR SOCIAL ASSESSMENT IS A MINIMUM OF 4 HRS, WE ASSESS YOUR PUP ON THEIR SOCIAL SKILLS                         WHICH INCLUDES AGGRESSION, TOY AGGRESSION, EXCESSIVE BARKING, SEPARATION ANXIETY, ENERGY LEVEL,                   PLAY METHODS, SOCIAL SKILLS WITH HUMANS & TEMPERAMENT.  OUR GOAL IS TO BEST MATCH YOUR PUP WITH                   OTHER PUPS BASED ON THESE CHARACTERISTICS, WE ALSO TAKE INTO CONSIDERATION THEIR SIZE AND                               STRENGTH. 


             PLEASE NOTE: WEWILL NOTTAKE DOGS THAT SHOW ANY SIGNS OF AGGRESSIVE BEHAVIOUR TOWARDS OTHER                   DOGS OR OUR STAFF.


             REGARDING ANY OTHER NEGATIVE BEHAVIOUR OBSERVED WE WILL WORK WITH YOU AND A TRAINER TO HELP                       CURB THESE BAD HABITS. 


             SOCIAL ASSESSMENTS ARE TYPICALLY SCHEDULED MON-FRI BETWEEN 7AM & 5PM, IF THIS DOES NOT WORK WITH               YOUR SCHEDULE WE MAY BE ABLE TO ACCOMMODATE ON A WEEKEND BUT WE NEED TO HAVE A SENIOR PET CARE               SPECIALIST CONDUCT THE ASSESSMENT AND WE NEED TO HAVE THE RIGHT AMOUNT OF DOGS TO BE ABLE TO                     SCHEDULE THE ASSESSMENT. 


             HOW OUR SOCIAL ASSESSMENT WORKS:


             WHEN YOU ARRIVE, OUR STAFF WILL TAKE THE LEASH FROM YOU AND ASK YOU TO LEAVE IMMEDIATELY, THIS IS TO               ALLOW YOUR DOG TO BOND WITH OUR STAFF AND DEVELOP A TRUSTING RELATIONSHIP AS IT'S NORMAL FOR NEW               ARRIVALS TO FEEL A BIT SCARED, UNSURE, ETC AND THIS IS WHY WE GIVE THEM THE BACK YARD TO THEMSELVES               TO HAVE TIME TO ROAM AROUND, SMELL THE ROSES IF YOU WILL, DO THEIR BUSINESS AND JUST RELAX WHILE                     THEY GET USE TO OUR FACILITY. THIS ALSO HELPS WITH SEPARATION ANXIETY FROM THE PET PARENT. 

           

             ONCE THEY BECOME COMFORTABLE AND CURIOUS WE START TO INTRODUCE OUR MOST DOCILE DOGS THAT BEST               MATCH THEIR SIZE & WEIGHT ONE AT A TIME AND THEN WE WILL INTRODUCE THE MORE ENERGETIC AND PLAYFUL                 DOGS ETC. 


              ONCE THE 4 HRS IS UP AND YOU COME PICK UP YOUR PUP, WE ASK THAT YOU GREET YOUR PUP IN A CALM                              MANNER AND WAIT TO GIVE CUDDLES ONCE YOU GET HOME, THIS HELPS KEEP ALL OUR DOGS IN OUR                                      CARE CALM BUT ALSO HELPS PREVENT SEPARATION ANXIETY AS WELL.  WE WILL THEN GIVE YOU A TOUR OF OUR                FACILITY AS WELL. 


Q4. WHEN BOOKING A SERVICE WHY DO I NEED TO INCLUDE DROP OFF AND PICK UP TIMES?


       A4. WE REQUIRE DROP OFF AND PICK UP TIMES WHEN SCHEDULING SERVICES FOR SEVERAL REASONS, ONE BEING                   WE NEED TO KNOW WHEN TO EXPECT YOU BECAUSE ALL DOGS THAT FIRST ARRIVE NEED THE BACK YARD TO                         THEMSELVES TO DO THEIR BUSINESS. SECONDLY, WE NEED TO HAVE THE GROUP OF DOGS IN THE RIGHT AREAS                   FOR YOUR ARRIVAL, AND THIRDLY WE INVOICE BASED ON TIME. 


Q5. WHAT ARE YOUR DROP OFF & PICK UP TIMES?


        A5. WE ARE ABLE TO ACCEPT DROP OFFS AND PICK UPS BETWEEN THE HOURS OF 7AM & 930PM 7 DAYS A WEEK,                           HOWEVER, WE DO LOCK THE DOOR AT 7PM EACH NIGHT, SO IF YOU ARE PICKING UP AFTER 7PM PLEASE CALL                         THE RESORT TO HAVE STAFF LET YOU IN. 


              PPLPR IS STAFFED FROM 7AM-10PM 7 DAYS A WEEKS 365 DAYS PER YEAR, THERE ARE RESIDENCE THAT LIVE ON                    THE ON THE PROPERTY ALL YEAR AROUND


Q6. DO YOU HAVE AN EMERGENCY PLAN IN PLACE IN CASE OF AN EMERGENCY AFTER AND DURING STAFFED HOURS?


         A6. YES, WE HAVE AN EMERGENCY PLAN IN PLACE THANKS TO OUR HIGH TECH ALARM SYSTEM WHICH IS                                       HARDWIRED DIRECTLY TO THE FIRE DEPARTMENT, AT WHICH TIME ALL STAFF IS NOTIFIED ALONG WITH THE                             OWNER AND LANDLORD OF THE BUILDING, WE HAVE ANOTHER FACILITY IN THE BELLEVILLE AREA THAT IS                                 AVAILABLE TO RELOCATE ALL PETS IN OUR  CARE UNTIL ALL THE PETS ARE PICKED UP BY OWNER OR                                       EMERGENCY CONTACTS. 


Q7. WHAT IS THE DIFFERENCE BETWEEN A LUXURY VACATION AND A PREMIERE VACATION?


       A7. Luxury Vacationing Services

              7am ~ First Chance Pee
              730am ~ Breakfast is Served 
              8am-5pm ​ (5 hrs of playtime)
​                        AM~ 2.5hr Daycare then nap
                        PM ~ 2.5hr Daycare then nap 
              5pm ~ Potty Break 
              6pm ~ Dinner is Served
              7pm -9pm  ~ Movie Night in the Luxury Doggie Lounge
              9pm ~ Last Play/Last Chance Pee
              9:30pm ~ Pawsitive Tuck In Service/Bedtime 



              "Premiere" Luxury Vacationing Services


               7am ~ First Chance Pee
               730am ~ Breakfast is Served 
               8am-5pm ~ 9 Hours Playtime - 1 Hr Nap if Needed 
               5pm ~ Relax Time 
               6pm ~ Dinner is served 
               7pm -9pm  ~  Movie Night in the Luxury Doggie Lounge
               9pm ~ Last Play/Last Chance Pee
               9:30pm ~ Pawsitive Tuck In Service/Bedtime 


Q8. DO YOU REQUIRE A DEPOSIT WHEN BOOKING SERVICES?


          A8. VACATIONING SERVICES: YES WE DO REQUIRE A 50% DEPOSIT TO BE PAID WITHIN 24 HRS OF RECEIVING YOUR                       INVOICE TO SECURE YOUR BOOKING, THE BALANCE OF THE INVOICE IS OWED WHEN YOU DROP OFF YOUR PET.


                 DAYCARE SERVICES: NO WE DO NOT REQUIRE A DEPOSIT AT TIME OF BOOKING, CLIENTS PAY WHEN THEY PICK                       UP THEIR PUP AT THE END OF THE DAY. 


Q9. DO YOU OFFER BULK PACKAGES FOR DAYCARE SERVICES?

         

          A9. YES, WE DO OFFER PREPAID PACKAGES FOR BOTH HALF DAYS AND FULL DAYS IN BLOCKS OF 5 DAYS, 10 DAYS, 15                   DAYS AND 20 DAYS, THESE PACKAGES DO EXPIRE, SO PLEASE ONLY BUY WHAT YOU KNOW YOU CAN USE WITHIN                   60 DAYS, THE SAVINGS ARE 5%, 10%, 15% & 20%, THE MORE YOUR BUY THE MORE YOU SAVE. THERE ARE NO                           REFUNDS FOR PREPAID PACKAGES. 


Q10. IS THERE A CANCELLATION FEE FOR SERVICES?


         A10. DAYCARE SERVICES: NO THERE IS NOT A CANCELLATION FEE, HOWEVER WE MUST BE NOTIFIED THROUGH                             YOUR PETSITCLICK PORTAL OF THE CANCELLATION PRIOR TO YOUR DROP OFF TIME OTHERWISE YOU WILL BE                        INVOICED AS A  NO SHOW AND BE CHARGED THE FULL FEE.


                 PREPAID DAYCARE: IF PPLPR IS NOTIFIED OF CANCELLATION THROUGH PETSITCLICK PORTAL PRIOR TO DROP                       OFF TIME, THE DAY WILL THEN BE PUT BACK AND CAN BE USED AT ANOTHER TIME, IF NOT THEN THE DAY WILL BE                   LOST DUE TO BEING CONSIDERED A "NO SHOW" 


                 VACATIONING SERVICES CANCELLATION POLICY

                 
PPLPR does not provide refunds, when credit is due your account will be credited accordingly. 

                PPLPR requires a 50% deposit at time of booking for all vacationing requests to secure clients bookings.

                All cancellations must be received through your customer portal to be cancelled, the date the cancellation                            request submitted is the date that will be noted as the cancellation notification date. If cancellations are not                            received through PetSitClick or the client does not cancel their stay, they will be invoiced as a "No Show" for full                    rate of their stay. 


                Non-Peak Season- (Dogs) PPLPR charges $15 cancellation fee per night per suite unless 14 days notice is                        provided prior to the first day booked by the client through PetSitClick ONLY. If the 14 days notice is provided the                  full deposit will be credited to clients account, if the 14 day notice is not provided the client's account will be                          credited the deposit minus the $15 cancellation fee per night per suite. If the client shortens the stay of their pets                  once their pets vacation has begun there will be no refunds/credits warranted. 

                Non-Peak Season- (Cats) PPLPR charges $10 cancellation fee per night per suite unless 14 days notice is                        provided by the client through PetSitClick ONLY. If the 14 days notice is provided the full deposit will be  credited                  to clients account, if the 14 day notice is not provided the client's account will be credited the deposit minus the                   $10 cancellation fee per night per suite. If the client shortens the stay of their pets once their pets vacation has                      begun there will be no refunds/credits warranted.

               Peak Season- (Dogs) PPLPR charges a $25 cancellation fee per night per suite unless 30 days notice is                             provided by the client prior to the first day booked by the client through PetSitClick ONLY. If the 30 days notice is                   provided the full deposit will be credited to clients account, if the 30 day notice is NOT provided the client's                           account will be credited the deposit minus the $25 cancellation fee per night per suite. If the client shortens the                     stay of their pets once their pets vacation has begun there will be no refunds/credits warranted. 

              Peak Season- (Cats) PPLPR charges a $12.50 cancellation fee per night per suite unless 30 days notice is                        provided by the client through PetSitClick ONLY. If the 30 days notice is provided the full deposit will be credited to                clients account, if the 30 day notice is NOT provided the client's account will be credited the deposit minus the                      $12.50 cancellation fee per night per suite. If the client shortens the stay of their pets once their pets vacation has                begun there will be no refunds/credits warranted.

             Non-Peak Season -February, April, October, November 
             Peak Season - January, March, May-September, December 


Q11. DO YOU OFFER ANY DISCOUNTS FOR HAVING MULTIPLE DOGS AND LONG TERM VACATIONS?


         A.11​ Yes, we do offer both multiple dog discounts for both daycare and vacationing services(if sharing the same                           suite)  and we offer your 7th Night FREE for vacationing services. 

                 eg. 1 dog 7 nights is as low as $34.30/24hrs or $47.15/24hrs plus tax 

                       2 dogs 7 nights is as low as $51.42/24hrs  or 68.57/24hrs plus tax 


Q12. WHAT DO I NEED TO BRING FOR MY DOGS TO VACATION?


         A12.  We require you to first ensure that your pet's profile are completed with all feeding instructions, portions and                        meals per day, medications -name, dose, method given and what time of day given. 

                  FOOD:  Kibble - Please preportion each meal with their name on it and breakfast/lunch/dinner if different                              portions for each meal.  RAW - Please ensure we know how many ounces are fed per meal if you want to                            bring bulk, if you feed it thawed or frozen, it's ideal to preportion their meals as well in baggies and we will pull                      from the freezer as needed the night before and place in the fridge to thaw over night. 

                  TOYS: You can bring any toys you like for your pets except for RAWHIDE, we will not allow your pets to have                      any rawhide while in our care due to being a choking hazard.

​                  BEDDING & BLANKETS: You may bring any bedding and blankets from home if you wish, we ask that you                          complete your pets profile including whether or not you want a luxury bed in your pets suite or not.

                  CRATES:  If your dog is crate trained at home you are welcome to bring their crate as well, however we do                          have crates here too that we can use to prevent having it lug in the vehicle, please let us know in the                                    GENERAL NOTES Field in your Pet's Profile if you want to use one of our crates to ensure we have one                              available. 

                  TREATS: You can bring your pets favourite treats if you like but we prefer to give them Hero Dehydrated Beef                      or Chicken treats that we sell in our store, we give treats when we tuck your pets in at bedtime, no extra charge.


Q13. WHAT ARE YOUR DROP OFF TIME AND PICK UP TIMES?


        A13. Our earliest drop off time is 7am, we prefer 730am to allow us to get all the vacationing dogs out for first chance                  pee before arrivals start but we can accommodate 7am if necessary. Our latest drop off is 2pm for daycare and                    vacationing services and our latest pick up time is 930pm, if later than 930pm your dog will be spending the night                  and the client will be responsible for the extra charges for the overnight stay. 


Q14. WHY DO WE NEED TO SCHEDULE OUR DROP OFF AND PICK TIMES? 


           A14. We schedule all drop off and pick up times for a couple of reasons, we need to know when to expect you so we                    can have the backyard free for your pup to have time to do their business before joining their play group and                        we need to know when you're picking up so we can have your pet ready to go home. We also invoice by time,                      vacationing services are based on 24hrs and our daycare is based on hourly.   


Q15. HOW DOES IT WORK IF I DROP OFF MY DOG AT 8AM ON FRIDAY AND PICK UP AT 4PM ON SUNDAY IN REGARDS TO THE VACATIONING RATES DUE TO EXCEEDING 24 HRS?


         A15. You will be charged for 2 nights from 8am-8am then charged for daycare on the Sunday from 8am-4pm(8 hrs)                      but to give our clients a deal we will charge for a 10 hr daycare package because it's $5 cheaper for the 10 hr                      daycare package. 


Q16. WHAT HAPPENS IF MY PET GETS ILL OR INJURED WHY IN THE CARE OF PPLPR?


         A16. Our Pet First Aid trained staff will assess your pet if an illness or injury is suspected, we then will isolate your                        pet from the others, depending on the severity we may contact one of our vets on call to come to our facility to                      assess and treat your pet then contact our client or if less severe we may contact our client then call our vet on                    call. 


                  PLEASE NOTE: If your dog is suspected of having kennel cough or a doggie cold we will require that your dog                    be seen by a vet to be treated and to be also cleared by a vet to be able to return to our facility for daycare or                        vacationing services. If we suspect that your dog has one of these contagious illnesses when dropping off we                      will refuse them at the door. If your dog starts to show signs and symptoms of these illnesses after                                        attending our facility it is our clients obligation to contact us to let us know so we can take the proper steps to                        notify other clients of dogs that played with your dog at daycare. Minor injuries can happen during doggie play                      time and if our staff suspects of any injuries we will notify the client at time of pick up after daycare or treat in                        house if vacationing with us for example, scratches 


Q17. WHAT SECURITY DO YOU HAVE IN PLACE IN CASE OF AN EMERGENCY?


        A17. ALARM SYSTEM - PPLPR has an alarm system and is monitored by Alarm Systems in Belleville, it                                      monitors break ins


                FIRE ALARM SYSTEM - We have a completely separate state of the art FIRE ALARM SYSTEM that                                    communicates directly to our fire stations and it is highly sensitive to any form of heat.  We have a 5 min                                response time from the fire station down the street. 


                Please Note: The owner of PPLPR lives on site and so does the landlord of the building so if an alarm goes off                    they will be first to respond. We have multiple fire extinguishers onsite along with Pet First Aid Kits and People                     First Aid Kits.  


                EVACUATION PLAN: PPLPR has an evacuation plan in place that in case of an emergency that caused an                          evacuation of the building we have another location in Belleville on standby that will house all the pets in our                        care until either our clients or their emergency contacts can pick up their pets. This is very important to us as we                  take your pets care very seriously. 


               

FREQUENTLY ASKED QUESTIONS

As you can imagine we get asked quite a few questions regarding our facility, services & care we provide, so we have posted the most common questions with answers below to save you time and help you decide whether or not we are the right fit for your furbabies.

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Because ​​​​​​Your Pets Deserve a Vacation Too!