Terms & Conditions 

Drop-Ins & Last Minute Bookings

We understand life happens and things change. Therefore, we welcome drop-ins and last minute bookings from members and will do our best to fulfill your needs. All pet parents will still be required to submit a request through petsitclick before their pet’s stay can commence, and vaccination requirements must be satisfied for the safety of all of our guests.

There is no extra charge for last minute bookings.

Cancellations

PPLPR does not provide refunds, when credit is due your account will be credited accordingly. 

PPLPR requires a 50% deposit at time of booking for all vacationing requests to secure clients bookings.

All cancellations must be received through your customer portal to be cancelled, the date the cancellation request submitted is the date that will be noted as the cancellation notification date. If cancellations are not received through PetSitClick or the client does not cancel their stay, they will be invoiced as a "No Show" for full rate of their stay. 

Non-Peak Season - (Dogs) PPLPR charges $15 cancellation fee per night per suite unless 14 days notice is provided prior to the first day booked by the client through PetSitClick ONLY. If the 14 days notice is provided the full deposit will be credited to clients account, if the 14 day notice is not provided the client's account will be credited the deposit minus the $15 cancellation fee per night per suite. If the client shortens the stay of their pets once their pets vacation has begun there will be no refunds/credits warranted. 

Non-Peak Season - (Cats) PPLPR charges $10 cancellation fee per night per suite unless 14 days notice is provided by the client through PetSitClick ONLY. If the 14 days notice is provided the full deposit will be  credited to clients account, if the 14 day notice is not provided the client's account will be credited the deposit minus the $10 cancellation fee per night per suite. If the client shortens the stay of their pets once their pets vacation has begun there will be no refunds/credits warranted.

Peak Season - (Dogs) PPLPR charges a $25 cancellation fee per night per suite unless 30 days notice is provided by the client prior to the first day booked by the client through PetSitClick ONLY. If the 30 days notice is provided the full deposit will be credited to clients account, if the 30 day notice is NOT provided the client's account will be credited the deposit minus the $25 cancellation fee per night per suite. If the client shortens the stay of their pets once their pets vacation has begun there will be no refunds/credits warranted. 

Peak Season - (Cats) PPLPR charges a $12.50 cancellation fee per night per suite unless 30 days notice is provided by the client through PetSitClick ONLY. If the 30 days notice is provided the full deposit will be credited to clients account, if the 30 day notice is NOT provided the client's account will be credited the deposit minus the $12.50 cancellation fee per night per suite. If the client shortens the stay of their pets once their pets vacation has begun there will be no refunds/credits warranted.

Non-Peak Season -February, April, October, November 
Peak Season - January, March, May-September, December 

Pre-paid Daycare Packages: No Credits/refunds will be granted. No Exceptions. Prepaid Daycare packages cannot be used toward vacationing Services or any other service other than daycare. All pre-paid daycare packages expire within 60 days. ​


PLEASE NOTE: Any damages caused by a clients pet to the resort including but not limited to suites, furniture, walls, equipment, doors, etc, the client is liable for all repairs and or replacement. At time of pick up the client will be responsible to pay a $200 deposit in good faith to cover the damages. Once the repairs or replacements have been made the client will receive a copy of the invoice from the contractor and or company the replacement was purchased from, along with a reimbursement if over paid or an invoice to cover the difference. Payment is due upon receipt. 


Please don’t hesitate to Contact Us if you have any questions!

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Because ​​​​​​Your Pets Deserve a Vacation Too!